A reminder is most useful when it arrives at the right time, contains the essential details and gives the customer a simple way to confirm or change the appointment.
Choose the right channel
Email is useful for detail, SMS is direct and WhatsApp can feel natural for many local salons. The best channel depends on what customers read and how replies are handled.
Avoid sending messages your team cannot monitor.
- Use the customer’s preferred channel
- Include date, time, service and salon details
- Make confirmation or rescheduling obvious
- Record the outcome in the appointment history
A simple reminder sequence
Many salons start with a reminder around 48 hours before the appointment and a shorter confirmation on the day. Adjust the sequence for service value and customer behaviour.
The goal is fewer surprises, not more notifications.
Measure no-shows and replies
Compare no-show rate, late cancellations and confirmed appointments before and after automation. Use the results to improve timing and message clarity.
Frequently asked questions
Can I try peluguau before paying?
Yes. peluguau includes a free trial with no commitment. Test the workflow with your own customers, pets and services before choosing a plan.
Is peluguau available in English?
The public website is available in Spanish and English. The product is designed for dog grooming businesses in Spain, including euro pricing and Spanish invoicing requirements.
Make your salon easier to run
Bring bookings, pet records, reminders and invoicing into one place with peluguau.
Start your free trial